Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

We do our best to make sure that every print we sell arrives in perfect condition.  To best demonstrate the care we take with our prints, we've put together the following pictures to illustrate our shipping process:

First, we use a piece of corrugate to cushion the prints inside the shipping tube.


Next, we use a piece of acid-free paper to keep the print from coming into contact with the corrugate or the shipping tube itself.


Before we ship any print, we inspect it to make sure it is in perfect condition.


The first print is placed on the acid-free paper.


To keep the prints from rubbing against each other, we use a layer of tissue.


The second print is placed on top of the tissue.


The prints are then rolled and the corrugate taped.


Of course, we include the Certificates of Authenticity for limited edition prints.


Using tissue paper inside both ends of the shipping tube, the rolled prints are packed.


We use heavy-duty shipping tubes to prevent damage in shipment.


After sealing the other end of the tube, the prints are ready for shipment.  Most of our prints are shipped via the United States Postal Service or via United Parcel Service.

One question we are often asked is, "Can I get that shipped flat?"  We ship our larger prints rolled for several reasons.  Shipping prints flat greatly increases the chance that the prints will be damaged in shipment, and shipping flat greatly increases the shipping cost.  We receive all of our larger products rolled, because the art publishers understand that shipping the prints rolled is the best way to ensure safe delivery.  Obviously, because we receive the prints rolled, the prints won't be damaged by rolling them again for shipment.

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